Terms and Conditions:

Our acceptance of the Buyer’s Purchase Order is expressly made conditional on buyers assent to the following terms and conditions.


OCEAN FREIGHT SURCHARGE                        
A market-based Ocean Freight Surcharge will be applied at the time of invoicing based on the then current rate.  This charge will be estimated at the time of acknowledgement and is subject to change prior to Invoicing. The surcharge rate as of June 10th, 2021 is 8%.

Net 30 days from date of invoice – no anticipation allowed -1.5% per month late charge on past dues invoices – F.O.B. Rocky Mount, NC. Terms are computed from the date of invoice, not the receipt of goods.


RETURN OF MERCHANDISE                           
No merchandise is to be returned without written authorization and then only in accordance with Chelsea House’s instructions and terms. A restocking fee of 25% will be charged on all Buyers’ Remorse returns.


Should damage occur in transit, DO NOT REFUSE TO ACCEPT THE SHIPMENT as this will cause unnecessary delays and added expense. Obtain the delivering carrier’s notation of damaged merchandise and file all claims (EXCEPT U.P.S. and FedEx) with the transportation company.


Under no circumstances shall purchaser assume settlement via deduction from remittance due. Unauthorized deductions will be charged back to the purchaser. Chelsea House will promptly issue credit memos to cover authorized returns or other agreed adjustments. Application of such credit memos is the only method of settlement allowed other than full payment.


ORDER ACCEPTANCE                                       
No modification of these terms or conditions will be recognized by Chelsea House unless specifically agreed to in writing. Failure of Chelsea House to object to provisions contained in the Purchaser’s Order form does not constitute acceptance of such provisions.


SMALL PARCEL DELIVERIES                            
If merchandise is received damaged, notify us immediately. Hold all merchandise and packing
materials in the original carton for U.P.S. or FedEx inspection.


Most shades are multi packed in cartons. If individual pack for each shade is specified, there will be a charge of $4.00 per lamp.


SMALL ORDER CHARGE-                              
$20.00 handling charge on orders under $300.00 net.


Deluxe wiring – two light cluster available in lieu of harp for $20.00 per lamp.
Other special construction such as switch in base by factory quote only.

On/Off line switches, except where standard, $10.00 per lamp.
Full Range Dimmer Line Switch, $20.00 per lamp.


Due to the handmade nature of Chelsea House products, pairs should be ordered together.


Certain brass parts have been antiqued and rubbed to a low mottled luster which would normally take years of polishing to achieve. All lamps are protected with a clear lacquer finish.


DROP SHIPMENTS                                          
There will be a $10.00 net charge on all orders which specify shipment direct to the ultimate consumer. In addition, all direct charges incurred in rerouting shipment which were not delivered because consignees was not at home or refused shipment or moved will be charged back to your account.


DISTRIBUTION POLICY                                    
Possession of our catalog and/or price list does NOT constitute the authority to purchase from, or an offer to sell by, Chelsea House products. Chelsea House products are sold on a selected dealership basis and the right is reserved to decline orders from any account.


SHADE ALTERNATIVES                                   
Chelsea House Lamps are fitted with shades of proper shape and dimension for each particular base. The fabrics and parchments are chosen to suit each lamp and are not interchangeable. If substitute shades are desired, please contact the factory for advice on availability and a price quotation.


DELAY SHIPDATES                                          
Orders with specified shipping dates other than as soon as possible or when ready will be considered NOT SUBJECT TO CANCELLATION and will be invoiced at the prevailing price on date of shipment.


ORDER CANCELLATION                                  
Chelsea House products are produced only upon receipt of order and are created specifically for the buyer. Cancellation cannot be accepted after the order has been scheduled for production.


PROOF OF DELIVERY                                      
If proof of delivery is required it must be requested within 90 days of the invoice date.